Return and Claim Policy
For shipments from distribution centers, please note all shortages on freight company’s
Bill of Lading, and notify U.V. International, LLC within 24 hours of receipt via
If the total number of packages/pallets is correct but there is an item count discrepancy,
then notify U.V. International, LLC within 5 working days of delivery.
For container load shipments, U.V. International, LLC should be notified of any
and all discrepancies within 24 hours of receipt preferably via email. If the discrepancy
is known at the time of delivery, please sign for the shortage with a note on the
freight company’s Bill of Lading.
If you need to return a product for ANY reason, please notify U.V. International,
LLC for approval. We will NOT accept any returns without a written authorization
from us. Unless you have received the wrong item or the item is defective, we will
impose a 20% restocking fee on all returns.
The incoming quality inspection is the customer’s responsibility. Any quality claim
must be noted and sent to U.V. International, LLC via email or phone within 5 working
days from the date of receipt. If possible, please provide us with the reference
cast marks on the product, all markings on the crate, and any digital pictures.
We understand that there are some defects that cannot be detected until later (during
machining or installation). We stand behind the quality of our products and will
evaluate all such cases on their individual merits. As a general rule, we assume
that your purchase reflects an inventory turnover of six months or less. Due to
the regulations that govern exports in the countries we import from, all claims
are disallowed 90 to 120 days after shipping. However, due to the nature of our
business and as a courtesy to our customers, we’re extending our product warranty
to 1 (one) year from the date of delivery. Please note that we will not be able
to honor any claims after ONE year from delivery date.
Moreover, U.V. International, LLC limits the liability in the event of defective
merchandise to the replacement value of the defective product only. Unless otherwise
agreed upon, U.V. International, LLC will in no event be liable for any other loss
or damage of any kind, incidental or consequential or the cost of repairs.